Protecting Your Native Mobile Apps with F5 XC Mobile App Shield
Introduction Mobile App Shield is a security technology that integrates directly into mobile applications to provide proactive security against a wide range of attacks, such as tampering, debugging, code injection, code modification and stealing of data from the app. Mobile App Shield is delivered in separate packages for iOS and for Android. Shielding an app with Mobile App Shield is an automated process. Key Capabilities F5 Distribtued Cloud (XC) Mobile App Shield contains multiple security features to counter threats found in the Android and iOS eco-system, and are outlined further below. Product Demo In this Product Demonstration we'll be showcasing Mobile App SHIELD with a product demonstration of how to both integrate SHIELD while also highlighting the protection it provides Conclusion Mobile App Shield represents an advanced security technology seamlessly embedded within mobile applications, offering proactive protection against a diverse array of threats and is easily coupled with XC Bot Defense for comprehensive Mobile App Protection for both Android and iOS. Related Content Deploy Bot Defense on any Edge with F5 Distributed Cloud (SaaS Console, Automation) Bot Defense for Mobile Apps in XC WAAP Part 1: The Bot Defense Mobile SDK F5 Bot Defense Solutions F5 Fraud Solutions F5 Authentication Intelligence The OWASP Automated Threats Project OWASP Automated Threats - CAPTCHA Defeat (OAT-009) OWASP Automated Threats - Credential Stuffing (OAT-008) OWASP Automated Threats - OAT-001 Carding Operationlizing Online Fraud Detection, Prevention, and Response JavaScript Supply Chains, Magecart, and F5 XC Client-Side Defense (Demo) How Attacks Evolve From Bots to Fraud Part: 1 How Attacks Evolve From Bots to Fraud Part: 2 F5 Distributed Cloud Bot Defense (Overview and Demo)Bait Phone
You may be familiar with the truTV program Bait Car, where the police place a vehicle equipped with hidden cameras and radio trackers in various areas to catch a would be car thief in the act. It’s kinda fun to watch people ‘check out’ the car, check out the surroundings and decide to jump in and drive off. You get to see their excitement as they think that they’ve just won the jackpot along with the utter despair as officers remotely kill the car and the thief is surrounded. Even the excuses as to why they are driving it are hilarious. ‘I was just moving it for my friend, so they wouldn’t get a ticket, whose name I forgot and I also can’t remember where they live.’ In the UK, they got something similar except with mobile phones called ‘Operation Mobli.’ Plain clothes police purposely left "bait" phones embedded with tracking devices in nine pubs and bars across the towns of Hastings and St Leonards in Sussex. I’m not sure what makes and models of phones were left for the taking but none of the baited devices were stolen. In every case, an honest patron noticed the ‘forgotten’ phone and turned in to the bar staff. Some might describe this sting as a failure but according to the Sussex Police’s press release Sgt Ché Donald said, ‘This was an excellent result and my faith has been restored as the phones were honestly handed in.’ I often write about the potential perils of losing a smartphone crammed with private data and all the unfortunate circumstances that follow. If it gets into the wrong hands then that is the case yet we must also remember that there are plenty of good, honest folks out there who will do the right thing when they find something that doesn’t belong to them. Maybe they’ve seen police sting shows, maybe they’ve lost something themselves, maybe their parents raised them right or maybe it’s simply kindness and honesty that’s built into every one of us. Human’s are capable of the greatest good and the nastiest of evil, it’s all how we decide to play it. ps References: Operation Mobli deters mobile phone thieves in Hastings Police mobile phone sting fails when.. err.. no handsets stolen Mobile-phone 'sting' reveals honesty of Sussex pubgoers Police Sting Operation Yields No Mobile Phone Thefts It's legal: cops seize cell phone, impersonate owner What’s in Your Smartphone? Freedom vs. Control BYOD–The Hottest Trend or Just the Hottest Term Will BYOL Cripple BYOD?CloudFucius Wonders: Can Cloud, Confidentiality and The Constitution Coexist?
This question has been puzzling a few folks of late, not just CloudFucius. The Judicial/legal side of the internet seems to have gotten some attention lately even though courts have been trying to make sense and catch up with technology for some time, probably since the Electronic Communications Privacy Act of 1986. There are many issues involved here but a couple stand out for CloudFucius. First, there is the ‘Privacy vs. Convenience’ dilemma. Many love and often need the GPS Navigators whether it be a permanent unit in the vehicle or right from our handheld device to get where we need to go. These services are most beneficial when searching for a destination but it is also a ‘tracking bug’ in that, it records every movement we make. This has certainly been beneficial in many industries like trucking, delivery, automotive, retail and many others, even with some legal issues. It has helped locate people during emergencies and disasters. It has also helped in geo-tagging photographs. But, we do give up a lot of privacy, secrecy and confidentiality when using many of the technologies designed to make our lives ‘easier.’ Americans have a rather tortured relationship with privacy. They often say one thing ("Privacy is important to me") but do another ("Sure, thanks for the coupon, here's my Social Security Number") noted Lee Rainie, head of the Pew Internet and American Life Project. From: The Constitutional issues of cloud computing You might not want anyone knowing where you are going but by simply using a navigation system to get to your undisclosed location, someone can track you down. Often, you don’t even need to be in navigation mode to be tracked – just having GPS enabled can leave breadcrumbs. Don’t forget, even the most miniscule trips to the gas station can still contain valuable data….to someone. How do you know if your milk runs to the 7-Eleven aren’t being gathered and analyzed? At the same, where is that data stored, who has access and how is it being used? I use GPS when I need it and I’m not suggesting dumping it, just wondering. Found a story where Mobile Coupons are being offered to your phone. Depending on your GPS location, they can send you a coupon for a nearby merchant along with this one about Location-Based strategies. Second, is the Fourth Amendment in the digital age. In the United States, the 4th Amendment protects against unreasonable searches and seizures. Law enforcement needs to convince a judge that a serious crime has/is occurring to obtain a warrant prior to taking evidence from a physical location, like your home. It focuses on physical possessions and space. For instance, if you are committing crimes, you can place your devious plans in a safe hidden in your bedroom and law enforcement needs to present a search warrant before searching your home for such documents. But what happens if you decide to store your ‘Get rich quick scheme’ planning document in the cloud? Are you still protected? Can you expect certain procedures to be followed before that document is accessed? The Computer Crime & Intellectual Property Section of the US Dept of Justice site states: To determine whether an individual has a reasonable expectation of privacy in information stored in a computer, it helps to treat the computer like a closed container such as a briefcase or file cabinet. The Fourth Amendment generally prohibits law enforcement from accessing and viewing information stored in a computer if it would be prohibited from opening a closed container and examining its contents in the same situation….Although courts have generally agreed that electronic storage devices can be analogized to closed containers, they have reached differing conclusions about whether a computer or other storage device should be classified as a single closed container or whether each individual file stored within a computer or storage device should be treated as a separate closed container. But, you might lose that Fourth Amendment right when you give control to a third party, such as a cloud provider. Imagine you wrote a play about terrorism and used a cloud service to store your document. Maybe there were some ‘surveillance’ keywords or triggers used as character lines. Maybe there is scene at a transportation hub (train, airport, etc) and characters themselves say things that could be taken as domestic threats – out of context of course. You should have some expectation that your literary work is kept just as safe/secure while in the cloud as it is on your powered down hard drive or stack of papers on your desk. And we haven’t even touched on compliance, records retention, computer forensics, data recovery and many other litigating issues. The cases continue to play out and this blog entry only covers a couple of the challenges associated with Cloud Computing and the Law, but CloudFucius will keep an eye on it for ya. Many of the articles found while researching this topic: The Constitutional issues of cloud computing In digital world, we trade privacy for convenience Cloud Computing and the Constitution INTERNET LAW - Search and Seizure of Home Computers in Virginia Time to play catch-up on Internet laws: The gap between technology and America's laws hit home last week in a court decision on network neutrality FCC considers reclassification of Internet in push to regulate it Personal texting on a work phone? Beware your boss High Court Justices Consider Privacy Issues in Text Messaging Case Yahoo wins email battle with US Government How Twitter’s grant to the Library of Congress could be copyright-okay Judge Orders Google To Deactivate User's Gmail Account FBI Warrant Sought Google Apps Content in Spam Case State court rules company shouldn't have read ex-staffer's private e-mails District Took 56,000 Pictures From Laptops Can the Cloud survive regulation? Group challenging enhanced surveillance law faces uphill climb Watchdogs join 'Net heavyweights in call for privacy law reform Digital Due Process Judge's judgment called into question Dept of Justice Electronic Evidence and Search & Seizure Legal Resources Electronic Evidence Case Digest Electronic Evidence Finally, you might be wondering why CloudFucius went from A to C in his series. Well, this time we decided to jump around but still cover 26 interesting topics. And one from Confucius himself: I am not one who was born in the possession of knowledge; I am one who is fond of antiquity, and earnest in seeking it there. ps The CloudFucius Series: Intro, 1BIG-IP Edge Client 2.0.2 for Android
Earlier this week F5 released our BIG-IP Edge Client for Android with support for the new Amazon Kindle Fire HD. You can grab it off Amazon instantly for your Android device. By supporting BIG-IP Edge Client on Kindle Fire products, F5 is helping businesses secure personal devices connecting to the corporate network, and helping end users be more productive so it’s perfect for BYOD deployments. The BIG-IP® Edge Client™ for all Android 4.x (Ice Cream Sandwich) or later devices secures and accelerates mobile device access to enterprise networks and applications using SSL VPN and optimization technologies. Access is provided as part of an enterprise deployment of F5 BIG-IP® Access Policy Manager™, Edge Gateway™, or FirePass™ SSL-VPN solutions. BIG-IP® Edge Client™ for all Android 4.x (Ice Cream Sandwich) Devices Features: Provides accelerated mobile access when used with F5 BIG-IP® Edge Gateway Automatically roams between networks to stay connected on the go Full Layer 3 network access to all your enterprise applications and files Supports multi-factor authentication with client certificate You can use a custom URL scheme to create Edge Client configurations, start and stop Edge Client BEFORE YOU DOWNLOAD OR USE THIS APPLICATION YOU MUST AGREE TO THE EULA HERE: http://www.f5.com/apps/android-help-portal/eula.html BEFORE YOU CONTACT F5 SUPPORT, PLEASE SEE: http://support.f5.com/kb/en-us/solutions/public/2000/600/sol2633.html If you have an iOS device, you can get the F5 BIG-IP Edge Client for Apple iOS which supports the iPhone, iPad and iPod Touch. We are also working on a Windows 8 client which will be ready for the Win8 general availability. ps Resources F5 BIG-IP Edge Client Samsung F5 BIG-IP Edge Client Rooted F5 BIG-IP Edge Client F5 BIG-IP Edge Portal for Apple iOS F5 BIG-IP Edge Client for Apple iOS F5 BIG-IP Edge apps for Android Securing iPhone and iPad Access to Corporate Web Applications – F5 Technical Brief Audio Tech Brief - Secure iPhone Access to Corporate Web Applications iDo Declare: iPhone with BIG-IP Technorati Tags: F5, infrastructure 2.0, integration, cloud connect, Pete Silva, security, business, education,technology, application delivery, ipad, cloud, context-aware,infrastructure 2.0, iPhone, web, internet, security,hardware, audio, whitepaper, apple, iTunesHoliday Shopping SmartPhone Style
Close to 70% of smartphone owners plan to use the devices for holiday shopping, according to Deloitte (pdf). Smartphone ownership has jumped from 39.7% last year to 46.1% this year and tablet owners have doubled from 10.5% to 22.4% according to 9,000 shoppers surveyed by BIGinsught. This will probably also spur an increasing number of people colliding heads and walking into fountains as everyone in the mall will be looking down at their mobile devices instead of watching where they are walking. Knowing that these devices have become permanent fixtures on our bodies, retailers are using the technology in an attempt to enhance the shopping experience. As soon as you cross the mall threshold, your phone will buzz with merchant coupons or even better, your online shopping cart has been paid and converted to real items for you walk out, bags in hand, without standing in the check-out aisle. You’ll be able to browse inventory to know if that incredible deal is in stock or simply purchasing the item on the smartphone while standing in the store and have it arrive, already wrapped, the next day. Retailers are trying to combat the behavior of looking for the best deals on an item, only to go home and purchase online elsewhere. Many retailers are equipping employees with tablets and checkout areas with mobile payment systems. Employees have apps that offer richer information in case a shopper wants to know what a coat is made of, or specific warranty info on an electronic item. These employee handhelds could also check-out a shopper in the middle of the store, avoiding any lines. Some stores have even installed iPads in the dressing room so shoppers can choose what music to listen to while parading their selections in the mirror. Hopefully on those, the cameras are disabled since I can already see a remote ‘Peeping in the Dressing Room’ breach in the headlines. Coupon sites are starting to deploy Geofencing, or the ability to offer deals that are within range. You cross a digital boundary and the phone lights up with scan-able deals from area merchants. While retailers will be trying to entice the shopper, mobile technology also helps the shopper. They can look up items, prices and reviews; see who has the best selection/inventory/deals; who offers free shipping and a host of other data to help complete Santa’s list while staying under budget. More stores will also be offering free WiFi for shoppers. Boingo Wireless indicates that 20%-30% of retailers have deployed wireless in the stores and they expect that to grow to 30%-40% in the coming years. While it’s wonderful not to be ‘connected’ while shopping, most of these WiFi zones are not secure and all the security rules of open WiFi still apply. Watch the type of sensitive info you enter while connected since there is virtually no protection. In other Holiday Shopping news, Consumer Reports released its 2011 Naughty & Nice Holiday List, which looks at the good and not-so-good shopping policies and the companies behind them. And, Toy sales down after early rush. psBYOD Policies – More than an IT Issue Part 5: Trust Model
#BYOD or Bring Your Own Device has moved from trend to an permanent fixture in today's corporate IT infrastructure. It is not strictly an IT issue however. Many groups within an organization need to be involved as they grapple with the risk of mixing personal devices with sensitive information. In my opinion, BYOD follows the classic Freedom vs. Control dilemma. The freedom for user to choose and use their desired device of choice verses an organization's responsibility to protect and control access to sensitive resources. While not having all the answers, this mini-series tries to ask many the questions that any organization needs to answer before embarking on a BYOD journey. Enterprises should plan for rather than inherit BYOD. BYOD policies must span the entire organization but serve two purposes - IT and the employees. The policy must serve IT to secure the corporate data and minimize the cost of implementation and enforcement. At the same time, the policy must serve the employees to preserve the native user experience, keep pace with innovation and respect the user's privacy. A sustainable policy should include a clear BOYD plan to employees including standards on the acceptable types and mobile operating systems along with a support policy showing the process of how the device is managed and operated. Some key policy issue areas include: Liability, Device Choice, Economics, User Experience & Privacy and a Trust Model. Today we look at Trust Model. Trust Model Organizations will either have a BYOD policy or forbid the use all together. Two things can happen if not: if personal devices are being blocked, organizations are losing productivity OR the personal devices are accessing the network (with or without an organization's consent) and nothing is being done pertaining to security or compliance. Ensure employees understand what can and cannot be accessed with personal devices along with understanding the risks (both users and IT) associated with such access. While having a written policy is great, it still must be enforced. Define what is ‘Acceptable use.’ According to a recent Ponemon Institute and Websense survey, while 45% do have a corporate use policy, less than half of those actually enforce it. And a recent SANS Mobility BYOD Security Survey, less than 20% are using end point security tools, and out of those, more are using agent-based tools rather than agent-less. According to the survey, 17% say they have stand-alone BYOD security and usage policies; 24% say they have BYOD policies added to their existing policies; 26% say they "sort of" have policies; 3% don't know; and 31% say they do not have any BYOD policies. Over 50% say employee education is one way they secure the devices, and 73% include user education with other security policies. Organizations should ensure procedures are in place (and understood) in cases of an employee leaving the company; what happens when a device is lost or stolen (ramifications of remote wiping a personal device); what types/strength of passwords are required; record retention and destruction; the allowed types of devices; what types of encryption is used. Organizations need to balance the acceptance of consumer-focused Smartphone/tablets with control of those devices to protect their networks. Organizations need to have a complete inventory of employee's personal devices - at least the one’s requesting access. Organizations need the ability to enforce mobile policies and secure the devices. Organizations need to balance the company's security with the employee's privacy like, off-hours browsing activity on a personal device. Whether an organization is prepared or not, BYOD is here. It can potentially be a significant cost savings and productivity boost for organizations but it is not without risk. To reduce the business risk, enterprises need to have a solid BYOD policy that encompasses the entire organization. And it must be enforced. Companies need to understand: • The trust level of a mobile device is dynamic • Identify and assess the risk of personal devices • Assess the value of apps and data • Define remediation options • Notifications • Access control • Quarantine • Selective wipe • Set a tiered policy Part of me feels we’ve been through all this before with personal computer access to the corporate network during the early days of SSL-VPN, and many of the same concepts/controls/methods are still in place today supporting all types of personal devices. Obviously, there are a bunch new risks, threats and challenges with mobile devices but some of the same concepts apply – enforce policy and manage/mitigate risk As organizations move to the BYOD, F5 has the Unified Secure Access Solutions to help. ps Related BYOD Policies – More than an IT Issue Part 1: Liability BYOD Policies – More than an IT Issue Part 2: Device Choice BYOD Policies – More than an IT Issue Part 3: Economics BYOD Policies – More than an IT Issue Part 4: User Experience and Privacy BYOD–The Hottest Trend or Just the Hottest Term FBI warns users of mobile malware Will BYOL Cripple BYOD? Freedom vs. Control What’s in Your Smartphone? Worldwide smartphone user base hits 1 billion SmartTV, Smartphones and Fill-in-the-Blank Employees Evolving (or not) with Our Devices The New Wallet: Is it Dumb to Carry a Smartphone? Bait Phone BIG-IP Edge Client 2.0.2 for Android BIG-IP Edge Client v1.0.4 for iOS New Security Threat at Work: Bring-Your-Own-Network Legal and Technical BYOD Pitfalls Highlighted at RSABYOD Policies – More than an IT Issue Part 4: User Experience and Privacy
#BYOD or Bring Your Own Device has moved from trend to an permanent fixture in today's corporate IT infrastructure. It is not strictly an IT issue however. Many groups within an organization need to be involved as they grapple with the risk of mixing personal devices with sensitive information. In my opinion, BYOD follows the classic Freedom vs. Control dilemma. The freedom for user to choose and use their desired device of choice verses an organization's responsibility to protect and control access to sensitive resources. While not having all the answers, this mini-series tries to ask many the questions that any organization needs to answer before embarking on a BYOD journey. Enterprises should plan for rather than inherit BYOD. BYOD policies must span the entire organization but serve two purposes - IT and the employees. The policy must serve IT to secure the corporate data and minimize the cost of implementation and enforcement. At the same time, the policy must serve the employees to preserve the native user experience, keep pace with innovation and respect the user's privacy. A sustainable policy should include a clear BOYD plan to employees including standards on the acceptable types and mobile operating systems along with a support policy showing the process of how the device is managed and operated. Some key policy issue areas include: Liability, Device Choice, Economics, User Experience & Privacy and a trust Model. Today we look at User Experience & Privacy. User Experience and Privacy Most application deployments have the user experience in mind and BYOD is no different. Employees want and need fast and secure access to the right resources, at the right time to accomplish their job. BYOD only enhances or increases the need for a rich user experience. Understand how the policy impacts user experience including battery life. Some apps can drain battery life quickly, which in turn decreases user satisfaction and can potentially limit their interactions. There may be instances where the user has chosen a third-party email application verses either the native email client or one that's supported by corporate. Certainly a dilemma but as stated earlier, a policy should state what's allowed and not allowed. MDM technology is also improving to the point that Secure apps like a browser, email client and other resources are secured on the client device. A user can still use their email client of choice for personal use but work email is delivered through the secure email client. While user experience can contribute to the happiness and productivity of the user/employee, privacy can be a huge issue when BYOD is implemented. A 2010 Supreme Court case, City of Ontario v. Quon, looked at the extent to which the right to privacy applies to electronic communications in a government workplaces. This case also looked at Fourth Amendment rights against unreasonable search and seizure. Essentially, a number of police officers were fired for sending sexually explicit message with a city issued device. The city requested an audit of the overages along with the sent messages. The officers sued since the agreement/policy they had with the city allowed them to send personal notes and pay for any overages that might occur. Plus they claimed that their constitutional right was violated along with their privacy under federal communications laws. The court ruled that since they were using city issued devices, the municipality was well within their rights to search since it was work related and it had not violated the Fourth Amendment. If everything was the same but the devices were personally owned by the officers in question, then the city could be in violation and liable. Within the BYOD policy, organizations should also establish a social contract that communicates how and when IT will monitor the device along with when/how/why a device could be wiped. As part of the BYOD Policy the User Experience & Privacy Checklist, while not inclusive, should: · Identify what activities and data must be monitored · Determine the circumstances when a device wipe must occur · Determine how employees can self-remediate · Determine which core services will be delivered to users · Draft a BYOD social contract with Human Resources ps Related BYOD Policies – More than an IT Issue Part 1: Liability BYOD Policies – More than an IT Issue Part 2: Device Choice BYOD Policies – More than an IT Issue Part 3: Economics BYOD–The Hottest Trend or Just the Hottest Term FBI warns users of mobile malware Will BYOL Cripple BYOD? Freedom vs. Control What’s in Your Smartphone? Worldwide smartphone user base hits 1 billion SmartTV, Smartphones and Fill-in-the-Blank Employees Evolving (or not) with Our Devices The New Wallet: Is it Dumb to Carry a Smartphone? Bait Phone BIG-IP Edge Client 2.0.2 for Android BIG-IP Edge Client v1.0.4 for iOS New Security Threat at Work: Bring-Your-Own-Network Legal and Technical BYOD Pitfalls Highlighted at RSABYOD Policies – More than an IT Issue Part 3: Economics
#BYOD or Bring Your Own Device has moved from trend to an permanent fixture in today's corporate IT infrastructure. It is not strictly an IT issue however. Many groups within an organization need to be involved as they grapple with the risk of mixing personal devices with sensitive information. In my opinion, BYOD follows the classic Freedom vs. Control dilemma. The freedom for user to choose and use their desired device of choice verses an organization's responsibility to protect and control access to sensitive resources. While not having all the answers, this mini-series tries to ask many the questions that any organization needs to answer before embarking on a BYOD journey. Enterprises should plan for rather than inherit BYOD. BYOD policies must span the entire organization but serve two purposes - IT and the employees. The policy must serve IT to secure the corporate data and minimize the cost of implementation and enforcement. At the same time, the policy must serve the employees to preserve the native user experience, keep pace with innovation and respect the user's privacy. A sustainable policy should include a clear BOYD plan to employees including standards on the acceptable types and mobile operating systems along with a support policy showing the process of how the device is managed and operated. Some key policy issue areas include: Liability, Device Choice, Economics, User Experience & Privacy and a trust Model. Today we look at Economics. Many organizations look at BYOD as an opportunity to reduce some costs. Clearly, not having an equipment cost - $200-$600 per-device - can add up depending on the company's size. It might also make financial sense for a smaller company with few employees. Since the phone is owned by the employee, then they are probably responsible for the bill every month. Depending on their personal contract/plan, excessive charges could arise due to the extra minutes used for work related calls. Often, monthly charges are fairly consistent with established plans, and while there are times when the bill is higher due to an incidental charge to some other overage, many people fail to review their phone bill when it arrives. BYOD could force employees into a higher monthly service plan but it also gives users visibility into their usage, if for instance, the corporate BYOD policy allows for reimbursement. This can drive personal responsibility for how they use their minutes. While BYOD could reduce the overall expenditure for IT issued devices and many organizations report employees are happier and more productive when they are using the device of their desire (an enablement tool), there might be other areas that costs could increase. While the employee does spend their own money on the device, there are certainly enterprise costs to managing and securing that device. There could also be a snag however when it comes to licensing. Does BYOD also require Bring Your Own License? In many instances, this is an area that IT needs to keep an eye on and often the answer is yes. Some of the most common enterprise software licensing agreements require licensing any device used "for the benefit of the company" under the terms of the enterprise agreement. That often means that all those BYO devices might require a license to access common corporate applications. This also means that even if the user already has a particular license, which they purchased on their own or it came with the device, the organization might still need to license that device under their enterprise software agreement. This could diminish any cost savings from the BYOD initiative. There are solutions to such as using alternative products that are not restricted by licensing but, those may not have the key features required by the workforce. IT needs to understand if their license agreements are per-user or per-device and what impact that may have on a BYOD policy. A few questions that the Finance department should determine is: Should the company offer users a monthly stipend? How is productivity measured? Will the management and security cost more than IT (volume) procurement? What are the help desk expenses and policy about support calls. There certainly needs to be discussion around mobile app purchase and deployment for work use. Are there any compliance, additional audit costs or tax implications with a BYOD initiative? As part of the BYOD Policy the Economics Checklist, while not inclusive, should: · Investigate the effects of a BYOD reimbursement plan on your ability to negotiate with wireless carriers · Consider putting logging and reporting in place to monitor after-hours use · Incorporate a “help desk as a last resort” guideline into your employee BYOD social contract · Estimate costs for any increased need for compliance monitoring · Ask Finance about tax implications (cost or benefit) of a BYOD policy ps Related BYOD Policies – More than an IT Issue Part 1: Liability BYOD Policies – More than an IT Issue Part 2: Device Choice BYOD–The Hottest Trend or Just the Hottest Term FBI warns users of mobile malware Will BYOL Cripple BYOD? Freedom vs. Control What’s in Your Smartphone? Worldwide smartphone user base hits 1 billion SmartTV, Smartphones and Fill-in-the-Blank Employees Evolving (or not) with Our Devices The New Wallet: Is it Dumb to Carry a Smartphone? Bait Phone BIG-IP Edge Client 2.0.2 for Android BIG-IP Edge Client v1.0.4 for iOS New Security Threat at Work: Bring-Your-Own-Network Legal and Technical BYOD Pitfalls Highlighted at RSABYOD Policies – More than an IT Issue Part 2: Device Choice
#BYOD or Bring Your Own Device has moved from trend to an permanent fixture in today's corporate IT infrastructure. It is not strictly an IT issue however. Many groups within an organization need to be involved as they grapple with the risk of mixing personal devices with sensitive information. In my opinion, BYOD follows the classic Freedom vs. Control dilemma. The freedom for user to choose and use their desired device of choice verses an organization's responsibility to protect and control access to sensitive resources. While not having all the answers, this mini-series tries to ask many the questions that any organization needs to answer before embarking on a BYOD journey. Enterprises should plan for rather than inherit BYOD. BYOD policies must span the entire organization but serve two purposes - IT and the employees. The policy must serve IT to secure the corporate data and minimize the cost of implementation and enforcement. At the same time, the policy must serve the employees to preserve the native user experience, keep pace with innovation and respect the user's privacy. A sustainable policy should include a clear BOYD plan to employees including standards on the acceptable types and mobile operating systems along with a support policy showing the process of how the device is managed and operated. Some key policy issue areas include: Liability, Device choice, Economics, User Experience & Privacy and a trust Model. Today we look at Device Choice. Device Choice People have become very attached to their mobile devices. They customize and personalize and it's always with them, to the point of even falling asleep with the device. So ultimately, personal preference or the 'consumerization of IT' notion is one of the primary drivers for BYOD. Organizations need to understand, what devices employees prefer and what devices do employees already own. That would could dictate what types of devices might request access. Once organizations get a grasp on potential devices, they then need to understand each device's security posture. About 10 years ago, RIM was the first technology that really brought the Smartphone into the workplace. It was designed to address the enterprise's needs and for years was the Gold Standard for Enterprise Mobility. Management control was integrated with the device; client certificate authentication was supported; Active Directory/LDAP servers were not exposed to the external internet; the provisioning was simple and secure; organizations could manage both Internet access and intranet access, and IT had end point control. When Apple's iPhone first hit the market, it was purely a consumer device for personal use and was not business centric, like the BlackBerry. Initially, the iPhone did not have many of the features necessary to be part of the corporate environment. It was not a business capable device. It did not support applications like Exchange, which is deployed in many organizations and is critical to a user's day-to-day activities. Over time, the iPhone has become a truly business capable device with additional mechanisms to protect end users. Android, very popular with consumers, also offers numerous business apps but is susceptible to malware. Device selection is also critical to the end user experience. Surveys show that workers are actually more productive when they can use their personal smartphone for work. Productivity increases since we prefer to use our own device. In addition, since many people like to have their device with them all the time, many will answer emails or do work during non-work hours. A recent survey indicated that 80% of Americans work an extra 30 hours a month on their own time with BYOD. But we are much happier. A few blogs ago, I wrote about Good Technology’s BYOD survey, found that organizations are jumping on the phenomenon since they see real ROI from encouraging BYOD. The ability to keep employees connected (to information) day and night can ultimately lead to increased productivity and better customer service. They also found that two of the most highly regulated industries - financial services and health care - are most likely to support BYOD. This shows that the security issues IT folks often raise as objections are manageable and there's major value in supporting BYOD. Another ROI discovered through the survey is that since employees are using their own devices, half of Good’s customers don't pay anything for the employees' BYOD devices – essentially, according to Good, getting employees to pay for the productivity boost at work. As part of the BYOD Policy the Device Choice Checklist, while not inclusive, should: · Survey employees about their preferences and current devices · Define a baseline of acceptable security and supportability features · Do homework: Read up on hardware, OS, and regional variances · Develop a certification program for future devices · Work with Human Resources on clear communication to employees about which devices are allowed–or not–and why ps Related BYOD Policies – More than an IT Issue Part 1: Liability BYOD–The Hottest Trend or Just the Hottest Term FBI warns users of mobile malware Will BYOL Cripple BYOD? Freedom vs. Control What’s in Your Smartphone? SmartTV, Smartphones and Fill-in-the-Blank Employees Evolving (or not) with Our Devices The New Wallet: Is it Dumb to Carry a Smartphone? Bait Phone BIG-IP Edge Client 2.0.2 for Android BIG-IP Edge Client v1.0.4 for iOS New Security Threat at Work: Bring-Your-Own-Network Legal and Technical BYOD Pitfalls Highlighted at RSABYOD Policies – More than an IT Issue Part 1: Liability
#BYOD or Bring Your Own Device has moved from trend to an permanent fixture in today's corporate IT infrastructure. It is not strictly an IT issue however. Many groups within an organization need to be involved as they grapple with the risk of mixing personal devices with sensitive information. In my opinion, BYOD follows the classic Freedom vs. Control dilemma. The freedom for user to choose and use their desired device of choice verses an organization's responsibility to protect and control access to sensitive resources. While not having all the answers, this mini-series tries to ask many the questions that any organization needs to answer before embarking on a BYOD journey. Enterprises should plan for rather than inherit BYOD. BYOD policies must span the entire organization but serve two purposes - IT and the end users. The policy must serve IT to secure the corporate data and minimize the cost of implementation and enforcement. At the same time, the policy must serve the employees to preserve the native user experience, keep pace with innovation and respect the user's privacy. A sustainable policy should include a clear BOYD plan to employees including standards on the acceptable types and mobile operating systems along with a support policy showing the process of how the device is managed and operated. Some key policy issue areas include: Liability, Device choice, Economics, User Experience & Privacy and a trust Model. Today we look at Liability. Liability In addition to IT, an organization's Legal department needs to be involved with any BYOD policy creation to make sure the liability risk for both the user and company is contained and managed. While employees are an organization's greatest asset (other than Intellectual Property, potentially), they are often the culprits of data exposure, intentional or not. Organizations need to consider employee actions and the corresponding liability. If the employee owns the device, does the liability increase or decrease? Even if liability stays neutral, the overall business risk increases any time corporate data is accessed from personal employee devices, mobile or not. What happens if personal data on a personal Smartphone is damaged? What happens if it's remotely wiped by corporate IT, if it is lost? These are some areas that must be resolved with the BYOD policy. Some organizations are very clear about lost/stolen policy and users have the choice of opting out. That's just the personal liability. From a financial liability standpoint, what happens when monthly charges are reimbursed? Often, financial responsibility may dictate legal obligation. A recent Ponemon Institute and Websense survey showed that mobile devices can be a double-edge sword for enterprises. 77% of the 4640 responses said that the use of mobile devices in the workplace is important to achieving business objectives but almost the same percentage - 76% - believe that these tools introduce a "serious" set of risks. While organizations understand the risks, the survey showed that only 39% have security controls in place to mitigate them. As a result, 59% of respondents said they’ve seen a jump in malware infections over the past 12 months due, specifically, to insecure mobile devices including laptops, Smartphone, and tablets while 51% said their organization has experienced a data breach due to insecure devices. As part of the BYOD Policy the Liability Checklist, while not inclusive, should: · Define baseline security requirements · Assess liability of personal web and app usage · Evaluate legal ramifications of reimbursement · Quantify the costs of monitoring and enforcement · Assess the risk and liability of damaging personal data There are probably a ton more Liability questions that should be answered but this was intended as a starting point. What other areas should legal be concerned about? ps Related BYOD–The Hottest Trend or Just the Hottest Term Will BYOL Cripple BYOD? Freedom vs. Control What’s in Your Smartphone? SmartTV, Smartphones and Fill-in-the-Blank Employees Evolving (or not) with Our Devices The New Wallet: Is it Dumb to Carry a Smartphone? Bait Phone BIG-IP Edge Client 2.0.2 for Android BIG-IP Edge Client v1.0.4 for iOS New Security Threat at Work: Bring-Your-Own-Network Legal and Technical BYOD Pitfalls Highlighted at RSA
