licensing

21 Topics
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2.6.1 License activation fails","conversation":{"__ref":"Conversation:conversation:99111"},"id":"message:99111","revisionNum":1,"uid":99111,"depth":0,"board":{"__ref":"Forum:board:TechnicalForum"},"author":{"__ref":"User:user:32983"},"metrics":{"__typename":"MessageMetrics","views":1418},"postTime":"2016-04-08T10:03:16.000-07:00","lastPublishTime":"2016-04-08T10:03:16.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi,I am in the process of licensing the LineRate v2.6.1 and having some issues.   \n My installation is VMWare based. it has 3 network cards as required. the network is configured and I can ping api.f5.com   \nwith following results:   \n\n *UNLICENSED:LROS bash \"ping api.f5.com\"\nPING api.f5.com (104.219.104.164): 56 data bytes\n64 bytes from 104.219.104.164: icmp_seq=0 ttl=235 time=114.681 ms\n64 bytes from 104.219.104.164: icmp_seq=1 ttl=235 time=121.781 ms\n64 bytes from 104.219.104.164: icmp_seq=2 ttl=235 time=120.207 ms\n^C\n--- api.f5.com ping statistics ---\n3 packets transmitted, 3 packets received, 0.0% packet loss\nround-trip min/avg/max/stddev = 114.681/118.890/121.781/3.045 ms   \n I run:   \n configure\nlicensing\nregkey \nphone-home\nuserid \"\" secret \"\"\nactivation auto   \n Then I run: \nbash \"sudo tail /var/log/controller.messages\"   \n It results in the following output:   \n\n Apr 8 10:48:50 LROS LROS: Licensing: Login failed with exit code: 6, output: curl: (6) name lookup timed out\nApr 8 10:48:50 LROS LROS: Licensing: upload of empty bundle failed with status -1: Login failed with exit code: 6, output: curl: (6) name lookup timed out\nApr 8 10:48:50 LROS LROS: WARN: Unable to login with configured user: , trying fallback user.\nApr 8 10:48:53 LROS LROS: Licensing: Login failed with exit code: 6, output: curl: (6) name lookup timed out\nApr 8 10:48:53 LROS LROS: Licensing: upload of empty bundle failed with status -1: Login failed with exit code: 6, output: curl: (6) name lookup timed out\nApr 8 10:48:53 LROS LROS: Activating license: Failed to upload bundle.\nApr 8 10:48:53 LROS LROS: INFO: base license is now inactive\nApr 8 10:49:18 LROS LROS: INFO: base license is now inactive\nApr 8 10:49:18 LROS LROS: License is expired.\nApr 8 10:49:18 LROS LROS: INFO: base license is now inactive\nApr 8 10:50:40 LROS LROS: Licensing: Login failed with exit code: 6, output: curl: (6) name lookup timed out\nApr 8 10:50:40 LROS LROS: Licensing: upload of empty bundle failed with status -1: Login failed with exit code: 6, output: curl: (6) name lookup timed out\nApr 8 10:50:40 LROS LROS: WARN: Unable to login with configured user: , trying fallback user.   \n When I run: \nshow licensing brief   \n I get the following:   \n\n WARNING: No licenses are active. Use 'show licensing detailed' for information on specific licenses.\nRegKey:   \nFeature Status Expiration HTTP Req/min Limit TCP Conn/min Limit Mbps Limit Burst Duration (min) Process Limit Phone Home Product Mode\n base inactive No bundle uploaded. 180 120 5 1 1 on Precision Load Balancer   \n INFO: Automatic license renewal enabled.   \n Running command: \nshow licensing detailed   \n Renders this:   \n\n base:\n State: License is expired. Bundle upload has not occurred.\n Status: inactive\n Inactive reason: License is expired. Bundle upload has not occurred.\n Expiration: No bundle uploaded.\n Username: n/a\n Version: 5b\n UUID: 42131404-E483-B76E-A08B-918EC0407D70\n HTTP Requests Per Min: 180\n TCP Connections Per Min: 120\n Mb Per Sec: 5\n Burst Duration (min): 1\n Processes: 1\n Phone Home: on\n Product Mode: Precision Load Balancer   \n Am I missing something?\nPlease advaise   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3396","kudosSumWeight":0,"repliesCount":13,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:316699":{"__typename":"Conversation","id":"conversation:316699","topic":{"__typename":"ForumTopicMessage","uid":316699},"lastPostingActivityTime":"2023-06-12T06:30:04.880-07:00","solved":true},"User:user:93281":{"__typename":"User","uid":93281,"login":"Torijori_Yamamada","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.f5.com/t5/s/zihoc95639/images/dS05MzI4MS0xOTQ1OWlEQTVCNkVEMEIxRjI3OEND"},"id":"user:93281"},"ForumTopicMessage:message:316699":{"__typename":"ForumTopicMessage","subject":"Can APM Licenses on Two Separate Boxes Be Combined?","conversation":{"__ref":"Conversation:conversation:316699"},"id":"message:316699","revisionNum":1,"uid":316699,"depth":0,"board":{"__ref":"Forum:board:TechnicalForum"},"author":{"__ref":"User:user:93281"},"metrics":{"__typename":"MessageMetrics","views":846},"postTime":"2023-06-12T05:28:49.371-07:00","lastPublishTime":"2023-06-12T05:28:49.371-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello all, Looks like people that used another VPN solution before F5 APM a bit confused about licenses. Couple of times they asked below question to me. Apperantly, they don't seem to believe my answer and asked an article that proof/explain this is not possible. Is there any way to combine and increase the number of concurrent connection limit with using two APM licenses which registered to two standalone boxes when they become a member of a HA cluster? I mean, two standalone APM boxes have licenses that supports up to 500 (CCU) on each. When we gather them in a HA cluster (Active/Stand-By), in license perspective what will we have in total?   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"666","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:219978":{"__typename":"Conversation","id":"conversation:219978","topic":{"__typename":"ForumTopicMessage","uid":219978},"lastPostingActivityTime":"2021-07-29T11:12:03.000-07:00","solved":true},"User:user:116170":{"__typename":"User","uid":116170,"login":"Fallout1984","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.f5.com/t5/s/zihoc95639/m_assets/avatars/default/avatar-11.svg"},"id":"user:116170"},"ForumTopicMessage:message:219978":{"__typename":"ForumTopicMessage","subject":"Windows 10 Always On VPN...and licensing?","conversation":{"__ref":"Conversation:conversation:219978"},"id":"message:219978","revisionNum":1,"uid":219978,"depth":0,"board":{"__ref":"Forum:board:TechnicalForum"},"author":{"__ref":"User:user:116170"},"metrics":{"__typename":"MessageMetrics","views":816},"postTime":"2021-07-28T10:52:06.000-07:00","lastPublishTime":"2021-07-28T10:52:06.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" A request regarding using Windows 10 Always On VPN to connect via the F5 VPN has come up. One configuration I've seen is fairly basic, with a couple of vservers and pools for UDP ports 500 and 4500 for load balancing RRAS servers. I'm assuming this would require no licensing, unlike a VPN config using APM. Is that the case? As I'm just now looking at this, some of my information may be incorrect. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"401","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:300106":{"__typename":"Conversation","id":"conversation:300106","topic":{"__typename":"ForumTopicMessage","uid":300106},"lastPostingActivityTime":"2022-08-22T10:15:34.307-07:00","solved":false},"User:user:153098":{"__typename":"User","uid":153098,"login":"Kevin_Davies","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.f5.com/t5/s/zihoc95639/images/dS0xNTMwOTgtMjA1OTJpOUQwMTYzODYyMkZGN0E0OQ"},"id":"user:153098"},"ForumTopicMessage:message:300106":{"__typename":"ForumTopicMessage","subject":"License Revocation Limits?","conversation":{"__ref":"Conversation:conversation:300106"},"id":"message:300106","revisionNum":6,"uid":300106,"depth":0,"board":{"__ref":"Forum:board:TechnicalForum"},"author":{"__ref":"User:user:153098"},"metrics":{"__typename":"MessageMetrics","views":714},"postTime":"2022-08-20T16:57:52.951-07:00","lastPublishTime":"2022-08-20T18:11:19.693-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am planning to use some permanent lab licensed in a dynamic deployment environment. This means when the current session is finished I will tear down the infra and use revoke /sys license for the license key. So it can be used on next deployment. This plan heavily depends on the fact there is no limits to license revocation. Is anyone aware of restrictions on revocation and reuse of lab licenses? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"410","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:212993":{"__typename":"Conversation","id":"conversation:212993","topic":{"__typename":"ForumTopicMessage","uid":212993},"lastPostingActivityTime":"2020-02-27T00:12:42.000-08:00","solved":true},"User:user:316957":{"__typename":"User","uid":316957,"login":"Oleksandr_Malo1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.f5.com/t5/s/zihoc95639/m_assets/avatars/default/avatar-5.svg"},"id":"user:316957"},"AssociatedImage:{\"url\":\"https://community.f5.com/t5/s/zihoc95639/images/bS0yMTI5OTMtNjk4OWlCMEY0RUFERkUzN0QyMUYy?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.f5.com/t5/s/zihoc95639/images/bS0yMTI5OTMtNjk4OWlCMEY0RUFERkUzN0QyMUYy?revision=1","title":"0691T000008GJgKQAW.png","associationType":"BODY","width":769,"height":653,"altText":null},"AssociatedImage:{\"url\":\"https://community.f5.com/t5/s/zihoc95639/images/bS0yMTI5OTMtNTI4OWlFOTU3MEVCNEI1NDZDNEU4?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.f5.com/t5/s/zihoc95639/images/bS0yMTI5OTMtNTI4OWlFOTU3MEVCNEI1NDZDNEU4?revision=1","title":"0691T000008GJgLQAW.jpg","associationType":"BODY","width":945,"height":472,"altText":null},"AssociatedImage:{\"url\":\"https://community.f5.com/t5/s/zihoc95639/images/bS0yMTI5OTMtODg2OWlFQ0VBQUNFQkEyRTc4Nzk5?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.f5.com/t5/s/zihoc95639/images/bS0yMTI5OTMtODg2OWlFQ0VBQUNFQkEyRTc4Nzk5?revision=1","title":"0691T000008GJgFQAW.jpg","associationType":"BODY","width":1610,"height":853,"altText":null},"ForumTopicMessage:message:212993":{"__typename":"ForumTopicMessage","subject":"aWAF DOS Protection Licensing","conversation":{"__ref":"Conversation:conversation:212993"},"id":"message:212993","revisionNum":1,"uid":212993,"depth":0,"board":{"__ref":"Forum:board:TechnicalForum"},"author":{"__ref":"User:user:316957"},"metrics":{"__typename":"MessageMetrics","views":629},"postTime":"2020-02-25T01:17:50.000-08:00","lastPublishTime":"2020-02-25T01:17:50.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everybody!   I have a question most probably related to aWAF VE licensing (I am not completely sure whether the root cause is related to licensing but looks like this is the most probable reason for my issue).   I am trying to configure DoS protection for applications according to the guide below and I am not able to find \"Application Security\" tab in protection profile: https://techdocs.f5.com/en-us/bigip-14-1-0/big-ip-asm-implementations-14-1-0/preventing-dos-attacks-on-applications.html#GUID-FEA647E5-53C1-45B5-A6A2-28D5F57D85D2   My TMOS version is 14.1.2.3, build 0.0.5, point release 3. Initially, the license was provided for VE v 15.0.0 but I downgraded SW to the version mentioned. I attached information related to activated modules, available licenses and protection profile output.   My questions are: 1) is this a licensing issue and I need to request license update/renewal or so? 2) if this is not related to the licensing, what can be the problem?   Thank you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1043","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.f5.com/t5/s/zihoc95639/images/bS0yMTI5OTMtNjk4OWlCMEY0RUFERkUzN0QyMUYy?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wy","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.f5.com/t5/s/zihoc95639/images/bS0yMTI5OTMtNTI4OWlFOTU3MEVCNEI1NDZDNEU4?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wz","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.f5.com/t5/s/zihoc95639/images/bS0yMTI5OTMtODg2OWlFQ0VBQUNFQkEyRTc4Nzk5?revision=1\"}"}}],"totalCount":3,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:264761":{"__typename":"Conversation","id":"conversation:264761","topic":{"__typename":"ForumTopicMessage","uid":264761},"lastPostingActivityTime":"2020-11-08T11:33:04.000-08:00","solved":false},"User:user:375734":{"__typename":"User","uid":375734,"login":"Ricardo_Duarte","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.f5.com/t5/s/zihoc95639/m_assets/avatars/default/avatar-7.svg"},"id":"user:375734"},"ForumTopicMessage:message:264761":{"__typename":"ForumTopicMessage","subject":"Version Plus, Upgrades and Support Contract?","conversation":{"__ref":"Conversation:conversation:264761"},"id":"message:264761","revisionNum":1,"uid":264761,"depth":0,"board":{"__ref":"Forum:board:TechnicalForum"},"author":{"__ref":"User:user:375734"},"metrics":{"__typename":"MessageMetrics","views":527},"postTime":"2020-11-04T05:43:17.000-08:00","lastPublishTime":"2020-11-04T05:43:17.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi,   I'm trying to figure out the Version Plus licensing scheme, but I'm getting mixed information from F5 partners. Say I buy now a -V18 Version Plus P/N, but also assign a support contract to it. When version 19 is releases, will I be able to upgrade if I have active contract, or do I need to re-buy everything?   Thanks   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"356","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:202940":{"__typename":"Conversation","id":"conversation:202940","topic":{"__typename":"ForumTopicMessage","uid":202940},"lastPostingActivityTime":"2018-11-17T21:10:18.000-08:00","solved":false},"User:user:165454":{"__typename":"User","uid":165454,"login":"Katherine_Villa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.f5.com/t5/s/zihoc95639/m_assets/avatars/default/avatar-7.svg"},"id":"user:165454"},"ForumTopicMessage:message:202940":{"__typename":"ForumTopicMessage","subject":"01071aca:3: Client SSL profile (/Common/crypto-server-default-clientssl): Certificate matching the configured cipher suites doesn't exist.","conversation":{"__ref":"Conversation:conversation:202940"},"id":"message:202940","revisionNum":1,"uid":202940,"depth":0,"board":{"__ref":"Forum:board:TechnicalForum"},"author":{"__ref":"User:user:165454"},"metrics":{"__typename":"MessageMetrics","views":525},"postTime":"2018-11-16T15:45:15.000-08:00","lastPublishTime":"2018-11-16T15:45:15.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was making test with a Strongbox unit, and after relicensed with the same modules, I got this error and the config doesn't load correctly. I cant save config, load config.   \n I didnt find any hint about whet to check, the config files are ok with the config, but the device is not loading them.\nI was running 14.0.0.2 - Point Release 2.   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"355","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:272231":{"__typename":"Conversation","id":"conversation:272231","topic":{"__typename":"ForumTopicMessage","uid":272231},"lastPostingActivityTime":"2019-08-15T01:20:28.000-07:00","solved":false},"User:user:134583":{"__typename":"User","uid":134583,"login":"Ecesureshkumar","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.f5.com/t5/s/zihoc95639/m_assets/avatars/default/avatar-6.svg"},"id":"user:134583"},"ForumTopicMessage:message:272231":{"__typename":"ForumTopicMessage","subject":"Big IP Trail License","conversation":{"__ref":"Conversation:conversation:272231"},"id":"message:272231","revisionNum":1,"uid":272231,"depth":0,"board":{"__ref":"Forum:board:TechnicalForum"},"author":{"__ref":"User:user:134583"},"metrics":{"__typename":"MessageMetrics","views":461},"postTime":"2019-08-15T00:39:41.000-07:00","lastPublishTime":"2019-08-15T00:39:41.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi There,   I need to deploy Test setup and already i utilized 90 days trail license, still i need another set of license. Please let me know how can we get the license.   Regards, Suresh. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"209","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:202547":{"__typename":"Conversation","id":"conversation:202547","topic":{"__typename":"ForumTopicMessage","uid":202547},"lastPostingActivityTime":"2017-07-31T06:39:17.000-07:00","solved":false},"User:user:136193":{"__typename":"User","uid":136193,"login":"Ed_Summers","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.f5.com/t5/s/zihoc95639/m_assets/avatars/default/avatar-5.svg"},"id":"user:136193"},"ForumTopicMessage:message:202547":{"__typename":"ForumTopicMessage","subject":"Support options for Lab VE and Cloud VE","conversation":{"__ref":"Conversation:conversation:202547"},"id":"message:202547","revisionNum":1,"uid":202547,"depth":0,"board":{"__ref":"Forum:board:TechnicalForum"},"author":{"__ref":"User:user:136193"},"metrics":{"__typename":"MessageMetrics","views":376},"postTime":"2017-07-31T05:45:18.000-07:00","lastPublishTime":"2017-07-31T05:45:18.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I want to confirm my understanding of technical support options available for the Lab VE license and 'Cloud' VE offerings (specifically PAYG 'utility' license referenced here).   \n Lab VE: Comes with 1-year of eligibility for software upgrades. I'm not sure if technical support (phone or web 'ticket') is included in the Lab VE. A while back I thought I saw a post on DevCentral where someone was able to purchase an annual support contract for the lab license, though I'm not sure if that included technical support or was just follow-on upgrade eligibility.   \n Cloud VE: The reference link notes \"F5 premium support and a 30 day free trial are included in this offering.\" I understand this to mean that full phone and web-based technical support are available.   \n Thanks for any clarification!   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"826","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:52490":{"__typename":"Conversation","id":"conversation:52490","topic":{"__typename":"ForumTopicMessage","uid":52490},"lastPostingActivityTime":"2013-12-16T11:01:07.000-08:00","solved":false},"User:user:90555":{"__typename":"User","uid":90555,"login":"b_136889","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.f5.com/t5/s/zihoc95639/m_assets/avatars/default/avatar-12.svg"},"id":"user:90555"},"ForumTopicMessage:message:52490":{"__typename":"ForumTopicMessage","subject":"bigip ltm ve license managmenet","conversation":{"__ref":"Conversation:conversation:52490"},"id":"message:52490","revisionNum":1,"uid":52490,"depth":0,"board":{"__ref":"Forum:board:TechnicalForum"},"author":{"__ref":"User:user:90555"},"metrics":{"__typename":"MessageMetrics","views":366},"postTime":"2013-12-12T10:46:42.000-08:00","lastPublishTime":"2013-12-12T10:46:42.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi,\nHow can I manage the license for big ip ltm ve. 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