Insufficient permissions BIG-IQ login error

Note from Leslie - this was published by Emon_423837 and should be attributed to them NOT to me. My apologies for getting something irrevocably wrong on the backend with the attribution. Everything after this sentence is Emon's work, not mine.


big iq


  • Initial setup of BIG-IQ CM or BIG-IQ DCD
  • Unable to login into the BIG-IQ GUI but able to login using SSH

This type of problem happens when your local machine and BIG-IQ have much time difference.

Step for solution:

Step_1&2: Configure NTP Server on BIG-IQ & Set timezone




modify sys ntp servers add {} 
modify sys ntp timezone Asia/Dhaka 
save sys config 




 Some show command for cross check time is change or not.

  • Show NTP Server List   tmsh list sys ntp servers
  • Show NTP TImezone List   tmsh list sys ntp timezone
  • Show date  date

Additional Information:

You can set time manually following article K3381. 



Md. Emon Hossain


Updated Jun 26, 2023
Version 2.0

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