Support Contracts on VIPRION

I agree, the support specs from F5 is totally confusing. You pay for RMA and support for each component and also licensing. But it looks legit to me.

I'd advice you to compile your own document in order to benchmark different partners as the format of their offers can differ quite a bit and it's already so darn confusing. Also, I'd make sure to contact F5 and ask them to not give special favors/discounts to your existing partner, otherwise the benchmark would not be fair.

/Patrik