Forum Discussion
26 Replies
- Hannes_Rapp
Nimbostratus
Perhaps you have another account with full admin rights you can still use? This would suffice to update the root and admin account passwords.
If not, check out section "Resetting a lost or forgotten root password" @ https://support.f5.com/kb/en-us/solutions/public/3000/300/sol3350.html
Once you have the root account access, you can normally set the admin password to anything you want in TMSH (i.e.
). Only problem is that once you do that, you may have to re-configure the HA cluster. Put your standby appliance to Forced Offline state before you begin to ensure no unintended cluster failovers can occur as the cluster breaks.tmsh modify auth user admin password NewPasswoRd
- Brad_Parker_139
Nacreous
First to reset the lost passwords you can go into the /config/bigip_user.conf file and change the "encrypted-password" field to password yourTempPassword. After you do that you can then load it via tmsh load sys config user-only. Once you do that, you can then change them in the GUI to something permanent so it re-encrypts them in the config file.
In an HA scenario, those accounts should sync with each other so no need to make them the same ahead of time.
- san_239682
Nimbostratus
Hi Brad Thanks for your response. Can you please confirm whether this root and admin passwords reside on bigip_user.conf file. - san_239682
Nimbostratus
Hi Brad Do we need to get serial console connection and restart the device during this process? Thanks, Brad!
- Brad_Parker
Cirrus
First to reset the lost passwords you can go into the /config/bigip_user.conf file and change the "encrypted-password" field to password yourTempPassword. After you do that you can then load it via tmsh load sys config user-only. Once you do that, you can then change them in the GUI to something permanent so it re-encrypts them in the config file.
In an HA scenario, those accounts should sync with each other so no need to make them the same ahead of time.
- san_239682
Nimbostratus
Hi Brad Thanks for your response. Can you please confirm whether this root and admin passwords reside on bigip_user.conf file. - san_239682
Nimbostratus
Hi Brad Do we need to get serial console connection and restart the device during this process? Thanks, Brad!
- The_Bhattman
Nimbostratus
Hi San, You should be able to go to ask.f5.com and query your request about password recovery.
Here is a link
I hope this helps
-=Bhattman=-